Collection: Return & Refund Policy
Please read before ordering: All our suits are unstitched fabric. Once the fabric has been cut, stitched, washed or altered, it cannot be returned or exchanged.
When you can return or exchange
You can request a return or exchange within [3] days of receiving your parcel only if:
- You received a damaged or defective item.
- You received a wrong item (different from what you ordered).
- Pieces are missing from your suit.
Items that cannot be returned
- Fabric that has been cut, stitched, washed, worn or altered.
- Suits returned without the original packaging or tags.
- Change of mind, or a slight colour difference caused by screen or lighting.
How to request a return
- Message us on WhatsApp at 03137287946 within [3] days of delivery.
- Send your order number and clear photos or an unboxing video that shows the problem.
- After we check the details, we will confirm whether your return or exchange is approved.
Exchange
If approved, we will send a replacement of the same suit, subject to availability. If the same suit is not available, we will offer a refund or another suit of the same value.
Refunds
Approved refunds are processed within [7-10] working days, by [bank transfer / JazzCash / Easypaisa]. The refund amount is the price of the suit paid by you. [Write here whether the courier charges are refunded or not.]
Return shipping
If the mistake is ours (wrong, damaged or incomplete item), we pay for return shipping. In other cases, return shipping is the customer’s responsibility.
Order cancellation
You can cancel your order before it is dispatched by messaging us on WhatsApp. Once it has been dispatched, it cannot be cancelled.
Refused parcels
If a parcel is refused or returned without a valid reason, we may ask for the delivery charges to be paid before sending a future order.