Collection: FAQS
Frequently Asked Questions
2. Are your suits stitched or unstitched?
All our suits are unstitched. You will receive the fabric pieces listed on the product page, and you can get the suit stitched by your own tailor in your preferred design and fit.
2. How do I place an order?
Choose your suit, click “Add to Cart” or “Buy It Now”, and fill in your name, phone number and delivery address. We confirm every order by WhatsApp or phone call before dispatching it.
3. Why do you confirm orders before dispatch?
We confirm your details (address, phone number and the suit you picked) so your parcel reaches you correctly and without delay. Please keep your phone available after placing the order.
4. Do you offer Cash on Delivery (COD)?
Yes. You can pay in cash when the parcel arrives at your door. Please check that the parcel is sealed and in good condition before accepting it.
5. Is delivery free?
Yes, we offer free delivery on all orders within Pakistan.
6. How long does delivery take?
Orders are usually delivered within [5-7] working days after confirmation. Delivery times may be slightly longer in remote areas or during holidays and peak seasons.
7. How can I track my order?
Once your parcel is dispatched, we send you the tracking number on WhatsApp. You can use it on the PostEx tracking page to see where your parcel is.
8. What is included in a 3-piece suit, and how many meters is the fabric?
A 3-piece suit includes a shirt, trouser and dupatta. The exact fabric details and quantity are written on each product page. If you need more information, message us on WhatsApp at [your WhatsApp number] before ordering.
9. Will the colour look exactly like the photos?
We try to show our suits as accurately as possible, but colours may look slightly different because of lighting and screen settings.
10. What is your return and exchange policy?
[Write your real policy here, for example: “If you receive a damaged or wrong suit, please message us within 3 days of delivery with clear photos or a video, and we will arrange an exchange or refund.”] Please see our Return & Exchange Policy page for full details.